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Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call our office at (813) 263-9836 or email us with your question

Top ten most popular FAQs

Can you help us build an app?

Yes, Merlion Solutions can do full ground up software development. We will work with you to build out a scope of work that will translate into an agile development plan to kick off your project in an efficient and agile manor.

What exactly are Managed IT Services?

Merlion Solutions Managed IT Services means we provide full scope information technology management services. We have the capabilities to manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Merlion Solutions acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is cloud backup?

Cloud backup is the process where your onsite backups are transferred to an offsite server every night. The servers location is based on the requirements of the client. Healthcare and other regulated industries have specific backup requirements to meet audit criteria. Cloud Backup are more secure, reliable and easier to manage and monitor.

What kind of response times can I expect?

We work with each client to establish specific expectations. Most service packages come with multiple tiers of support depending on the urgency of the issue. We can provide up to 365/24/7 emergency support services.

How long is a contract for?

Contract lengths vary by client. We provide as small as month to month contracts and as large as multi-year contracts.

What do I do if I need assistance now?

If you are on a managed services plan, call your support number provided or call our company phone if you have an emergency. Otherwise, contact us at  (813) 263-9836

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee based on bucketed hours, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, DevOps or service desk support, Merlion Solutions makes it simple with an affordable and customized service plan.

What are DevOps services?

You’ve probably heard of the term “DevOps”. DevOps is the practice of integrating the development process with the operations process.  By aligning these two distinct practices it allows for the seamless integration and eases the process of deployment. The services we provide for DevOps are on a case by case basis. Most clients hire us to integrate DevOps into an existing development team, providing a roadmap for automated code testing, deployments, infrastructure as code, configuration as code, environment monitoring and support. 

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on AWS or Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you.

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