our solutions

it support services

overview

What are IT Support Services?

IT Support Service is when you outsource your business’s Information Technology (IT) support team to a trusted IT company which in turn provides your employees IT support services. We cater to your business to set up a dedicated team of trained IT support specialists that can provide the specific application or infrastructure level support required by your organization.

Our Managed IT services will help you succeed. Let’s get started

Solutions

Comprehensive IT services include

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    Cloud Support

    We specialize in supporting cloud based infrastructures and deployments. Don’t worry about hiring someone to handle your AWS, Azure or digitalocean deployment, we can handle the support.

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    Service desk

    Support is about maximising service efficiency, resolving problems and driving continuous service improvement.

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    Infrastructure

    Merlion Solutions can provide infrastructure level support services such as up-time monitoring, speed analysis and infrastructure load adjustments.

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    Data support

    Our team of support specialists can be trained to manage and support basic data cleanup operations as a part of your normal business cycle.

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    Applications

    Merlion Solutions supports 3rd party and custom software.

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    Managed services plus

    Merlion Solutions provides advanced management tools to clients who want to take their IT Support Desk to a higher level.

Benefits

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small initial investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

Stop wasting time and money on technology. Let’s get started